{
  "schema": "kairos.vpn-customer-map.machine-brief.v1",
  "document": {
    "title": "The complete VPN customer story",
    "policy": "living-latest",
    "as_of": "2026-09-01",
    "audience": [
      "Kairos",
      "Kairos War Room authenticated team tier",
      "MN decision owners"
    ],
    "authority": "private War Room explanatory brief; no MN production action"
  },
  "decision": {
    "recommended_next_proof": "Reconstruct one high-information consumer VPN customer end to end, then one blind random case, then scale proven joins to equal-window first-pay cohorts",
    "status": "recommended; not executed here"
  },
  "scope": {
    "included": [
      "consumer VPN customers"
    ],
    "excluded": [
      "GoProxies",
      "proxy customers",
      "MN production mutation",
      "customer contact",
      "public release"
    ]
  },
  "evidence": {
    "supported_now": [
      "candidate first payment and entitlement",
      "payments and refunds",
      "churn and lifecycle signals",
      "mapped support conversations",
      "bounded activity and technical signals"
    ],
    "missing_or_uncommissioned": [
      "direct customer-job outcome",
      "accepted event-time device OS and app-version semantics",
      "support labour",
      "attributable network service cost",
      "CAC",
      "customer-grain dispute abuse cost"
    ],
    "independent_review": "no verdict"
  },
  "sequence": [
    "one high-information customer",
    "one blind random customer",
    "all eligible first payers in a closed entry period",
    "common day 0-90 and day 0-180 windows",
    "untouched mature verification cohort",
    "prospective causal tests"
  ],
  "privacy": {
    "outside_boundary": [
      "aggregates",
      "opaque case key"
    ],
    "never_export": [
      "name",
      "email",
      "raw account ID",
      "raw browsing content",
      "unnecessary support text"
    ]
  }
}